Booking a move:
We require a 20% deposit to make a
reservation to book your move. Deposits
are payable by credit card, money order
or certified check. We request that the
customer fax or mail a signed copy of
the estimate to our office. When a
deposit or other payment is made by
credit card, the customer must furnish
the credit card to their foreman and
sign receipts as required. We do not
take online payments at this time.
If You Need To Cancel:
Please notify us as soon as possible. If
you need to cancel your space
reservation booking, please do so 14
days before your scheduled pickup date,
you will then receive a full refund of
your deposit. There is $60.00
cancellation fee when cancellation is on
shorter notice. The remainder of your
deposit will be refunded to you. Refunds
will be given in the same form of
payment.
Exclusive use booking cancellations must
be made at least 14 days before the
scheduled pickup date. There is a
$120.00 cancellation fee regardless of
notification. The remainder of your
deposit will be refunded to you. Refunds
will be given in the same form of
payment.
Premium insurance coverage:
R & L Moving Systems is a fully
licensed and insured moving company. Our
basic insurance coverage starts when our
crew arrives until the last item is
unloaded at your new home. You may
decide to purchase additional insurance
coverage for your move. Your foreman
will help you decide on the amount of
protection you will need and explain the
pricing structure to you. However, it is
important to estimate the value of your
shipment and to make a list of high
value items in advance. High value items
must be declared with your shipment.
Delayed Shipment:
Your driver will inform you at least 24
hours prior to his arrival. We kindly
ask that you be ready to receive the
delivery upon agreement with the driver.
Please note that any kind of delay
resulting directly from shipper (the
customer) may be subject to delay
charges.
